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Garment Care Instructions

Last Updated: July 3, 2026

At Studio Arsh, each piece is handcrafted with delicate embroidery, fine fabrics, and intricate detailing. Proper care is essential to preserve the beauty, structure, and longevity of your garment.

Please read and follow the instructions below carefully.

1. Professional Cleaning Only

We strongly recommend dry cleaning only for all Studio Arsh garments.

Due to the delicate nature of embroidery, embellishments, beadwork, and luxury fabrics, home washing may cause irreversible damage.

2. Handling & Wear

Handle your garment with clean, dry hands.
Avoid pulling or tugging on embroidery, sequins, or delicate threads.
Be cautious when wearing jewellery or accessories that may snag fabric.
Avoid contact with perfumes, deodorants, makeup, and hairsprays directly on the garment.

3. Storage

Proper storage helps maintain the shape and quality of your outfit:

Store in a cool, dry place away from direct sunlight
Use a breathable garment bag (preferably cotton or muslin)
Avoid plastic covers for long-term storage as they can trap moisture
Hang heavier garments on padded hangers to maintain structure
For heavily embellished outfits, store folded with acid-free tissue paper if necessary

4. Ironing & Steaming

Use low heat only
Always place a protective cloth between the iron and fabric
Steaming is preferred for most garments
Avoid direct heat on embroidery, sequins, or delicate embellishments

5. Embroidery & Embellishments

Studio Arsh garments often feature hand embroidery, beadwork, sequins, and fine detailing.

Please note:

Minor bead or sequin shedding may occur over time and is considered normal
Loose threads should not be pulled; they should be carefully trimmed or secured
These characteristics are part of the handcrafted nature of the garment and are not defects

6. Stains & Spills

Do not attempt to scrub or wash stained areas at home
Gently blot (do not rub) any spills with a clean, dry cloth
Seek professional dry cleaning immediately for stain treatment

7. Alterations

If alterations are required after delivery:

Always consult a professional tailor experienced with luxury or bridal wear
Inform them about embroidery placement before making any adjustments
Studio Arsh is not responsible for damage caused during third-party alterations

8. Disclaimer

Each Studio Arsh piece is handcrafted and unique. Slight variations in texture, embroidery, and finishing are natural and should be embraced as part of its artisanal identity.

Damage caused by improper handling, washing, or storage is not covered under our Return or Refund Policy.

9. Contact Us

If you have any questions about caring for your garment, please reach out to us via our Contact page. We are always happy to assist you.

Refund & Return Policy

Last Updated: July 3, 2026

At Studio Arsh, every garment is handcrafted and made specifically for each customer. As our products are custom-made, we encourage you to carefully review all product details, sizing information, measurements, and order specifications before completing your purchase.

By placing an order with Studio Arsh, you acknowledge and agree to the terms outlined below.

Custom-Made Orders

All Studio Arsh garments are made to order and produced specifically for each customer.

Because every piece is individually crafted, all sales are final.

We do not accept returns, exchanges, or refunds for:

- Change of mind
- Incorrect size selected by the customer
- Incorrect measurements provided by the customer
- Personal preference
- Event cancellations or changes in plans
- Shipping delays caused by couriers or customs authorities
- Slight color variations due to lighting, photography, fabric dye lots, or different screen displays
- Minor variations in embroidery, embellishments, beadwork, fabric texture, or handcrafted detailing
- Normal wear and tear after delivery

Sizing & Measurements

Customers are solely responsible for selecting the correct size or providing accurate custom measurements.

If custom measurements are submitted incorrectly, Studio Arsh cannot be held responsible for the resulting fit.

As body shapes vary, minor alterations by a local tailor may occasionally be required to achieve an ideal fit.

Order Cancellations

Orders may be cancelled within 24 hours of purchase, provided production has not yet begun.

Once production has started, orders cannot be cancelled, modified, exchanged, or refunded, as materials and labour have already been committed to your custom garment.

Returns

Returns are accepted only if:

- You received an incorrect item; or
- Your garment has a significant manufacturing defect; or
- Your item was damaged during transit.

Return requests must be submitted within 48 hours of delivery.

To submit a claim, please provide:

- Your order number
- Clear photographs of the item
- Photographs of the packaging
- A detailed description of the issue

Items returned without prior approval will not be accepted.

Refunds

If your claim is approved after inspection, Studio Arsh may, at its sole discretion:

- Repair the garment;
- Replace the garment; or
- Issue a full or partial refund.

Approved refunds will be processed using the original payment method.

Original shipping charges are non-refundable unless the return is the direct result of our error.

Exchanges

As every garment is custom-made, we do not offer exchanges for sizing, colour preference, style selection, or changes of mind.

Refused or Unclaimed Shipments

If an order is refused, unclaimed, or returned due to an incorrect shipping address or failure to pay applicable customs duties or import taxes, shipping charges are non-refundable.

Any costs associated with reshipping the order will be the responsibility of the customer.

Chargebacks

If you experience an issue with your order, we encourage you to contact us first so we can work toward a fair resolution.

By placing an order, you agree to provide Studio Arsh with the opportunity to resolve any concerns before initiating a payment dispute or chargeback.

Studio Arsh reserves the right to provide order confirmations, production records, photographs, correspondence, and shipping documentation to payment providers to dispute invalid chargeback claims.

Contact Us

If you have any questions regarding returns, refunds, or your order, please contact us through our Contact page. We are committed to providing exceptional customer service and will be happy to assist you.

Shipping Policy

Last Updated: July 3, 2026

Thank you for choosing Studio Arsh.

At Studio Arsh, every garment is thoughtfully handcrafted and made to order with exceptional attention to detail. Our commitment to quality means that each piece is created specifically for you rather than mass-produced.

By placing an order with Studio Arsh, you acknowledge and agree to the shipping terms outlined below.

Order Processing

All orders are custom-made and begin production only after payment has been successfully received.

Our standard production timeline is approximately 40–60 days, depending on the design complexity, embroidery, customization requirements, fabric availability, and seasonal order volume.

Production time is separate from shipping transit time.

Once your order has been completed, it will undergo a final quality inspection before being carefully packaged and shipped.

Shipping & Delivery

Delivery times vary depending on your destination and selected shipping service.

Estimated shipping transit times after dispatch are:

- Canada: 3–10 business days
- United States: 4–10 business days
- International: 5–15 business days

These delivery estimates do not include the production period.

While we strive to deliver every order within the estimated timeframe, shipping delays may occasionally occur due to customs inspections, weather conditions, courier disruptions, public holidays, or other circumstances beyond our control. Such delays do not qualify for refunds or cancellations.

Shipping Charges

Shipping charges are calculated at checkout based on your delivery location and selected shipping method.

Any promotional free shipping offers will be clearly displayed on our website.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.

Please allow up to 24 hours for tracking updates to become active.

Customs Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other government-imposed charges.

These fees are the responsibility of the customer and are not included in the purchase price or shipping charges unless otherwise stated.

Studio Arsh is not responsible for customs delays or additional fees imposed by local authorities.

Shipping Address

Customers are responsible for providing accurate and complete shipping information.

If you notice an error after placing your order, please contact us immediately. Once an order has been dispatched, we cannot guarantee that the shipping address can be changed.

Orders returned due to an incorrect or incomplete shipping address may incur additional shipping charges before being resent.

Lost, Stolen or Delayed Packages

Once an order has been handed over to the shipping carrier, responsibility for delivery rests with the carrier.

If your shipment appears delayed or lost, we are happy to assist you in communicating with the courier and initiating an investigation where appropriate.

Studio Arsh is not responsible for packages marked as delivered by the shipping carrier but subsequently reported as lost or stolen.

Damaged Shipments

If your order arrives damaged, please notify us within 48 hours of delivery.

Your claim must include:

- Your order number
- Clear photographs of the damaged item(s)
- Photographs of the shipping packaging
- A brief description of the issue

Claims submitted after 48 hours may not be eligible for review.

Important Information

As every Studio Arsh garment is handcrafted, slight variations in embroidery, embellishments, beadwork, fabric texture, and color are a natural characteristic of artisan craftsmanship and should not be considered defects.

During peak wedding and festive seasons, production timelines may be extended. If significant delays occur, we will notify you as soon as possible.

By placing an order, you acknowledge and accept the estimated production timeline of approximately 40–60 days, together with any reasonable shipping delays beyond our control.

Contact Us

If you have any questions regarding your order or shipping, please contact us through our Contact page. We are always happy to assist you.

Terms of Service

Last Updated: July 3, 2026

Welcome to Studio Arsh. These Terms of Service ("Terms") govern your access to and use of the Studio Arsh website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please refrain from using our website or purchasing our products.

1. About Studio Arsh

Studio Arsh is a luxury fashion brand specializing in handcrafted and made-to-order ethnic wear. Each garment is individually created with exceptional craftsmanship and attention to detail.

2. Eligibility

By placing an order, you confirm that you are at least the age of majority in your province, state, or country of residence, or that you have obtained the necessary consent to use this website and purchase our products.

3. Product Information

We make every effort to ensure that product descriptions, pricing, sizing information, and photographs are accurate.

However, due to the handcrafted nature of our garments:

Slight variations in embroidery, embellishments, beadwork, fabric texture, and finishing may occur.
Colours may appear differently depending on screen settings, lighting, photography, and fabric dye lots.
These variations are a natural characteristic of handcrafted products and do not constitute defects.

Studio Arsh reserves the right to modify product designs, pricing, or availability without prior notice.

4. Made-to-Order Products

Most Studio Arsh garments are made specifically for each customer.

Production begins after payment has been successfully received.

Estimated production time is approximately 40–60 days, excluding shipping transit time.

By placing an order, you acknowledge and accept this production timeline.

5. Pricing & Payment

All prices are displayed in the currency selected on our website unless otherwise stated.

Full payment is required before production begins.

Studio Arsh reserves the right to correct pricing errors, cancel orders affected by pricing inaccuracies, or issue a full refund if necessary.

6. Order Acceptance

Receipt of an order confirmation does not guarantee acceptance of your order.

Studio Arsh reserves the right to refuse or cancel any order for reasons including, but not limited to:

Suspected fraudulent activity
Payment issues
Product unavailability
Incorrect pricing
Violation of these Terms

If payment has already been processed for a cancelled order, a full refund will be issued.

7. Customer Responsibilities

Customers are responsible for:

Providing accurate billing and shipping information.
Selecting the correct size or providing accurate custom measurements.
Reviewing their order confirmation for accuracy.
Paying any applicable customs duties, import taxes, or local government fees.

Studio Arsh is not responsible for issues arising from inaccurate customer-provided information.

8. Shipping

Shipping timelines are estimates only.

Delays caused by customs authorities, courier services, weather events, public holidays, or other circumstances beyond our reasonable control do not entitle customers to cancellations or refunds.

Please refer to our Shipping Policy for additional information.

9. Returns & Refunds

Due to the custom-made nature of our products, all sales are generally final.

Returns, exchanges, and refunds are only available in the limited circumstances described in our Refund & Return Policy.

Please review our Refund & Return Policy before placing your order.

10. Intellectual Property

All content on this website—including but not limited to photographs, product designs, logos, graphics, videos, text, branding, and website content—is the exclusive property of Studio Arsh unless otherwise stated.

No content may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission from Studio Arsh.

11. User Conduct

You agree not to:

Use the website for unlawful purposes.
Attempt to interfere with the operation or security of the website.
Upload malicious software or harmful code.
Infringe upon the intellectual property rights of Studio Arsh or any third party.

12. Limitation of Liability

To the fullest extent permitted by applicable law, Studio Arsh shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website, products, or services.

Our total liability shall not exceed the amount paid by the customer for the specific order giving rise to the claim.

Nothing in these Terms excludes or limits rights that cannot be excluded under applicable consumer protection laws.

13. Force Majeure

Studio Arsh shall not be held responsible for delays or failure to perform obligations due to events beyond our reasonable control, including but not limited to natural disasters, pandemics, labour disputes, government actions, supply chain disruptions, transportation delays, customs inspections, or failures of third-party service providers.

14. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you consent to the collection and use of your information as described in that policy.

15. Changes to These Terms

Studio Arsh reserves the right to update or modify these Terms at any time.

Any changes become effective immediately upon publication on this website.

Continued use of the website following any updates constitutes acceptance of the revised Terms.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

17. Contact Us

If you have any questions regarding these Terms of Service, please contact Studio Arsh through our Contact page. We will be pleased to assist you.

Size Chart

FAQ

Last Updated: July 3, 2026

Welcome to Studio Arsh. Below are answers to some of the most common questions about our products, ordering process, and policies.

1. Are all your outfits custom-made?

Yes. All Studio Arsh garments are made-to-order. Each piece is individually crafted after your order is placed, based on the design, size, and customization selected.

We do not mass-produce or keep ready stock.

2. What is the production time?

Our standard production time is approximately 40–60 days.

This timeline may vary depending on:

Design complexity
Embroidery and handwork
Fabric availability
Seasonal order volume

Production time does not include shipping time.

3. How long does shipping take?

After production is completed and your order is dispatched:

Canada: 3–10 business days
United States: 4–10 business days
International: 5–15 business days

Delivery timelines are estimates and may vary due to customs or courier delays.

4. Do you offer refunds or returns?

Because all items are custom-made, all sales are final.

We only offer returns or refunds in rare cases where:

You received the wrong item, or
The item arrived damaged or with a manufacturing defect

Please refer to our Refund & Return Policy for full details.

5. Can I cancel or change my order?

Orders can be cancelled or modified within 24 hours of purchase, provided production has not started.

Once production begins, we are unable to cancel or make changes.

6. How do I provide my measurements?

If you choose a custom size, you can submit your measurements at checkout or via email at info@studio-arsh.com. If you don't provide measurements, one of our team members will reach out to you.

Please ensure all measurements are accurate, as Studio Arsh is not responsible for fit issues resulting from incorrect measurements.

We recommend taking measurements with the help of a professional tailor if possible.

7. Will my outfit look exactly like the photos?

Each Studio Arsh piece is handcrafted, so minor variations may occur.

These may include:

Slight differences in embroidery placement
Minor variation in beadwork or embellishments
Small differences in fabric tone due to lighting or dye batches

These variations are natural in handmade garments and add to their uniqueness.

8. Do you ship internationally?

Yes, we offer worldwide shipping.

Please note that international customers are responsible for any customs duties, taxes, or import fees imposed by their country.

9. Can I rush my order?

At this time, we do not offer guaranteed rush production due to the handcrafted nature of our garments.

If you have a time-sensitive order, please contact us before placing your order and we will try to accommodate you if possible.

10. What if my order is delayed?

While we aim to complete all orders within 40–60 days, delays may occasionally occur due to production or supply chain factors.

We will notify you if there are significant delays affecting your order.

11. How should I care for my outfit?

We recommend dry cleaning only for all Studio Arsh garments.

Please refer to our Care Guide for detailed instructions on storage, handling, and maintenance.

12. Can I get my outfit altered?

Yes. Most customers may require minor alterations for a perfect fit.

We recommend using a professional tailor experienced with embroidered or bridal wear. Studio Arsh is not responsible for alterations done after delivery.

13. How can I contact you?

You can reach us through our Contact page or email us directly at the address provided on our website.

We aim to respond within 24–48 business hours.

14. Why does production take 40–60 days?

Each outfit is individually handcrafted, often involving:

Hand embroidery
Custom stitching
Detailed finishing work
Quality inspection

We prioritize craftsmanship and quality over mass production, ensuring every piece meets Studio Arsh standards.

Privacy policy
Contact information
Refund policy
Shipping policy
Terms of service

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