Shipping policy

Last Updated: July 3, 2026

Thank you for choosing Studio Arsh.

At Studio Arsh, every garment is thoughtfully handcrafted and made to order with exceptional attention to detail. Our commitment to quality means that each piece is created specifically for you rather than mass-produced.

By placing an order with Studio Arsh, you acknowledge and agree to the shipping terms outlined below.

Order Processing

All orders are custom-made and begin production only after payment has been successfully received.

Our standard production timeline is approximately 40–60 days, depending on the design complexity, embroidery, customization requirements, fabric availability, and seasonal order volume.

Production time is separate from shipping transit time.

Once your order has been completed, it will undergo a final quality inspection before being carefully packaged and shipped.

Shipping & Delivery

Delivery times vary depending on your destination and selected shipping service.

Estimated shipping transit times after dispatch are:

    • Canada: 3–10 business days

    • United States: 4–10 business days

    • International: 5–15 business days

These delivery estimates do not include the production period.

While we strive to deliver every order within the estimated timeframe, shipping delays may occasionally occur due to customs inspections, weather conditions, courier disruptions, public holidays, or other circumstances beyond our control. Such delays do not qualify for refunds or cancellations.

Shipping Charges

Shipping charges are calculated at checkout based on your delivery location and selected shipping method.

Any promotional free shipping offers will be clearly displayed on our website.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.

Please allow up to 24 hours for tracking updates to become active.

Customs Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other government-imposed charges.

These fees are the responsibility of the customer and are not included in the purchase price or shipping charges unless otherwise stated.

Studio Arsh is not responsible for customs delays or additional fees imposed by local authorities.

Shipping Address

Customers are responsible for providing accurate and complete shipping information.

If you notice an error after placing your order, please contact us immediately. Once an order has been dispatched, we cannot guarantee that the shipping address can be changed.

Orders returned due to an incorrect or incomplete shipping address may incur additional shipping charges before being resent.

Lost, Stolen or Delayed Packages

Once an order has been handed over to the shipping carrier, responsibility for delivery rests with the carrier.

If your shipment appears delayed or lost, we are happy to assist you in communicating with the courier and initiating an investigation where appropriate.

Studio Arsh is not responsible for packages marked as delivered by the shipping carrier but subsequently reported as lost or stolen.

Damaged Shipments

If your order arrives damaged, please notify us within 48 hours of delivery.

Your claim must include:

    • Your order number

    • Clear photographs of the damaged item(s)

    • Photographs of the shipping packaging

    • A brief description of the issue

Claims submitted after 48 hours may not be eligible for review.

Important Information

As every Studio Arsh garment is handcrafted, slight variations in embroidery, embellishments, beadwork, fabric texture, and color are a natural characteristic of artisan craftsmanship and should not be considered defects.

During peak wedding and festive seasons, production timelines may be extended. If significant delays occur, we will notify you as soon as possible.

By placing an order, you acknowledge and accept the estimated production timeline of approximately 40–60 days, together with any reasonable shipping delays beyond our control.

Contact Us

If you have any questions regarding your order or shipping, please contact us through our Contact page. We are always happy to assist you.