FAQ

Last Updated: July 3, 2026

Welcome to Studio Arsh. Below are answers to some of the most common questions about our products, ordering process, and policies.

1. Are all your outfits custom-made?

Yes. All Studio Arsh garments are made-to-order. Each piece is individually crafted after your order is placed, based on the design, size, and customization selected.

We do not mass-produce or keep ready stock.

2. What is the production time?

Our standard production time is approximately 40–60 days.

This timeline may vary depending on:

  • Design complexity

  • Embroidery and handwork

  • Fabric availability

  • Seasonal order volume

Production time does not include shipping time.

3. How long does shipping take?

After production is completed and your order is dispatched:

  • Canada: 3–10 business days

  • United States: 4–10 business days

  • International: 5–15 business days

Delivery timelines are estimates and may vary due to customs or courier delays.

4. Do you offer refunds or returns?

Because all items are custom-made, all sales are final.

We only offer returns or refunds in rare cases where:

  • You received the wrong item, or

  • The item arrived damaged or with a manufacturing defect

Please refer to our Refund & Return Policy for full details.

5. Can I cancel or change my order?

Orders can be cancelled or modified within 24 hours of purchase, provided production has not started.

Once production begins, we are unable to cancel or make changes.

6. How do I provide my measurements?

If you choose a custom size, you can submit your measurements at checkout or via email at info@studio-arsh.com. If you don't provide measurements, one of our team members will reach out to you.

Please ensure all measurements are accurate, as Studio Arsh is not responsible for fit issues resulting from incorrect measurements.

We recommend taking measurements with the help of a professional tailor if possible.

7. Will my outfit look exactly like the photos?

Each Studio Arsh piece is handcrafted, so minor variations may occur.

These may include:

  • Slight differences in embroidery placement

  • Minor variation in beadwork or embellishments

  • Small differences in fabric tone due to lighting or dye batches

These variations are natural in handmade garments and add to their uniqueness.

8. Do you ship internationally?

Yes, we offer worldwide shipping.

Please note that international customers are responsible for any customs duties, taxes, or import fees imposed by their country.

9. Can I rush my order?

At this time, we do not offer guaranteed rush production due to the handcrafted nature of our garments.

If you have a time-sensitive order, please contact us before placing your order and we will try to accommodate you if possible.

10. What if my order is delayed?

While we aim to complete all orders within 40–60 days, delays may occasionally occur due to production or supply chain factors.

We will notify you if there are significant delays affecting your order.

11. How should I care for my outfit?

We recommend dry cleaning only for all Studio Arsh garments.

Please refer to our Care Guide for detailed instructions on storage, handling, and maintenance.

12. Can I get my outfit altered?

Yes. Most customers may require minor alterations for a perfect fit.

We recommend using a professional tailor experienced with embroidered or bridal wear. Studio Arsh is not responsible for alterations done after delivery.

13. How can I contact you?

You can reach us through our Contact page or email us directly at the address provided on our website.

We aim to respond within 24–48 business hours.

14. Why does production take 40–60 days?

Each outfit is individually handcrafted, often involving:

  • Hand embroidery

  • Custom stitching

  • Detailed finishing work

  • Quality inspection

We prioritize craftsmanship and quality over mass production, ensuring every piece meets Studio Arsh standards.