Last Updated: July 3, 2026

At Studio Arsh, every garment is handcrafted and made specifically for each customer. As our products are custom-made, we encourage you to carefully review all product details, sizing information, measurements, and order specifications before completing your purchase.

By placing an order with Studio Arsh, you acknowledge and agree to the terms outlined below.

Custom-Made Orders

All Studio Arsh garments are made to order and produced specifically for each customer.

Because every piece is individually crafted, all sales are final.

We do not accept returns, exchanges, or refunds for:

• • Change of mind

  • Incorrect size selected by the customer

  • Incorrect measurements provided by the customer

  • Personal preference

  • Event cancellations or changes in plans

  • Shipping delays caused by couriers or customs authorities

  • Slight color variations due to lighting, photography, fabric dye lots, or different screen displays

  • Minor variations in embroidery, embellishments, beadwork, fabric texture, or handcrafted detailing

  • Normal wear and tear after delivery

Sizing & Measurements

Customers are solely responsible for selecting the correct size or providing accurate custom measurements.

If custom measurements are submitted incorrectly, Studio Arsh cannot be held responsible for the resulting fit.

As body shapes vary, minor alterations by a local tailor may occasionally be required to achieve an ideal fit.

Order Cancellations

Orders may be cancelled within 24 hours of purchase, provided production has not yet begun.

Once production has started, orders cannot be cancelled, modified, exchanged, or refunded, as materials and labour have already been committed to your custom garment.

Returns

Returns are accepted only if:

• • You received an incorrect item; or

  • Your garment has a significant manufacturing defect; or

  • Your item was damaged during transit.

Return requests must be submitted within 48 hours of delivery.

To submit a claim, please provide:

• • Your order number

  • Clear photographs of the item

  • Photographs of the packaging

  • A detailed description of the issue

Items returned without prior approval will not be accepted.

Refunds

If your claim is approved after inspection, Studio Arsh may, at its sole discretion:

• • Repair the garment;

  • Replace the garment; or

  • Issue a full or partial refund.

Approved refunds will be processed using the original payment method.

Original shipping charges are non-refundable unless the return is the direct result of our error.

Exchanges

As every garment is custom-made, we do not offer exchanges for sizing, colour preference, style selection, or changes of mind.

Refused or Unclaimed Shipments

If an order is refused, unclaimed, or returned due to an incorrect shipping address or failure to pay applicable customs duties or import taxes, shipping charges are non-refundable.

Any costs associated with reshipping the order will be the responsibility of the customer.

Chargebacks

If you experience an issue with your order, we encourage you to contact us first so we can work toward a fair resolution.

By placing an order, you agree to provide Studio Arsh with the opportunity to resolve any concerns before initiating a payment dispute or chargeback.

Studio Arsh reserves the right to provide order confirmations, production records, photographs, correspondence, and shipping documentation to payment providers to dispute invalid chargeback claims.

Contact Us

If you have any questions regarding returns, refunds, or your order, please contact us through our Contact page. We are committed to providing exceptional customer service and will be happy to assist you.